Global vehicle scrapping situation
Vehicle Scrapping Specialist
China's vehicle scrapping market has been characterized by irregularities and cumbersome processes. The purpose of this project is to provide car owners with a legal and efficient way to scrap their cars, and to give them emotional care in the process. The project consists of a TO C app and a TO B app, the TO C app is for car owners to facilitate the scrapping process and also serves as a platform for the secondary sale of recyclable accessories from scrapped cars, while the TO B app is for employees to operate accordingly. In addition, a keepsake was designed to provide emotional care to the users.
Project Type
UX Design
Service Design
Product Design
Timeline
Sept 2023 - Dec 2023
Individual
My Role
Research
Analysis
Design
Tools
Figma
Blender
Background
China's vehicle scrapping market
Research
Current pathways for car owners to scrap vehicles
Pain points of scrapping vehicles
Classification and destination of dismantled parts
Analysis
Product Analysis
Stakeholder Analysis
Needs & Offering Map
Service Blueprint
Touchpoint 01: TO C APP
Touchpoint 02: TO B APP
Touchpoint 03: Keepsake
